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Using Stitch Fix

Learn about Fixes, Freestyle, what we offer and our referral program basics.

Fix Experience (10)

• How the Fix experience works
• How much does a Fix cost?
• How to get a Stitch Fix Freestyle™ item in a Fix

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Freestyle Experience (4)

• How to shop Stitch Fix Freestyle™
• How to leave feedback for purchased Stitch Fix Freestyle™ items
• How to see outfit ideas for your purchased items

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Communicating Your Style (4)

• How to connect with a Stylist
• Meet Stitch Fix Vision: your personalized style inspiration
• Rate your style: play style shuffle

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Our Clothing (4)

• What type of items do you carry?
• What type of brands do you carry?
• Do you carry machine-washable clothing?

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Referral Program (2)

• How to refer friends and family to receive Stitch Fix credit
• How family accounts share earned referral credit

My Account

Manage your Style Profile, update your account information and settings, login support.

Getting Started (5)

• Customer Service
• Where can Stitch Fix ship to?
• How to create an account

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Updating Your Account (11)

• How to update your sizing and style preferences in your Style Profile
• How to update your payment information
• How to update your shipping address

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Login, Password and Device Support (7)

• How to update your email address
• How to reset or update your password
• What is a passkey and how to use it

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Billing, Credits, Refunds

Everything you need to know about payments, gift cards, account credit and refunds.

Payment (10)

• What payment types do you accept?
• How to check out for your Fix
• How to use Buy Now Pay Later options

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Gift Cards (5)

• How to purchase a gift card
• How to track a physical gift card
• How to redeem and use a gift card

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Referral and Account Credit (5)

• How to check if you’ve received referral credit
• How to check your account credit balance
• How account credit is applied to purchases

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Refunds (3)

• How to return an item for a refund
• When will I be refunded for an item I returned?
• How to review your returns and refunds

Discounts and Promotions (2)

• How to sign up using ID.me
• How to apply promotion codes to your Stitch Fix Freestyle™ checkout

Schedule, Pause, Cancel Order

Manage your Fix frequency, reschedule pause or cancel upcoming shipments.

Fix Scheduling and Frequency (6)

• How to set up automatic Fix deliveries
• How to change your Fix frequency
• How to check your current Fix frequency

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Rescheduling and Pausing Fixes (2)

• How to reschedule your Fix delivery
• How to skip or pause Fix deliveries

Canceling (4)

• How to stop receiving automatic Fix deliveries
• How to cancel an upcoming Fix delivery
• How to cancel a Stitch Fix Freestyle™ order (made directly from your shopping bag)

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Upcoming Order

How to Preview your Fix, update styling requests, verify delivery dates, and track your shipment.

Fix Preview (2)

• What if I missed my Fix Preview window?
• How to improve your Fix Preview

Shipping (7)

• How to verify your Fix delivery date
• Shipping carriers
• How to check the tracking on your shipment

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Delivered Order

How to handle exchanges, returns, damaged items, and resolve post-delivery issues.

Exchanges (3)

• How to exchange an item in my Fix
• How to exchange an item you purchased on Stitch Fix Freestyle™
• The types of exchanges we offer

Damages and Issues (3)

• How to receive a replacement item
• How to return a damaged item for a refund
• My shipment didn’t come with a return label or it’s damaged

Returns (8)

• How to extend your Fix checkout and return window date
• How to return unpurchased Fix items
• How to return a previously purchased Fix item

View all 8