The Orders page is your go-to spot for all activity, making it easy to track your Fix and Stitch Fix Freestyle™ purchases, returns, and refunds.
Checking Your Orders Page
- Once logged in, select your profile icon with your initial
- Select Orders
- Locate the item or order you want to review
- Select View details or return items
- Here’s where you’ll find your original receipt and any charges, refunds, discounts, as well as the payment method used
Tracking Your Return
Based on the return method you choose to use, you can track your return in one of two ways:
| Return Method | Where to Track |
|---|---|
| Chosen during checkout or directly from your Orders page | Orders page |
| Used included prepaid label | Enter the tracking number from the label into the USPS package tracker |
Receiving Your Refund
After we receive your return, we'll process the refund back to your original payment method.
- If you partially paid with Stitch Fix credit, any funds charged to your saved payment method are refunded first; the remainder returns to your account credit balance.
- Please allow up to 14 business days for your return to be received and the refund to appear.
- If your refund is delayed beyond 14 business days, please contact our Support team over chat, text or email.
Quick Note on Discounts
If you no longer qualify for a promotional offer or discount after making a return, the discount amount may be taken out of your refund.