If you've purchased an item from a Fix and decide it's not quite right, we can certainly help you with a return. You have 30 days from the date of purchase to return the item.
Returning Purchased Items
If you still have your original return bag along with the prepaid USPS label we included, you can simply use those to send the item(s) back. Otherwise, take the following steps:
- Contact our Support team over chat, text or email to request a return.
- If you’re with our return policy window, we will provide you with a prepaid, printable return label.
- Place the item(s) you wish to return, along with all original packaging and tags, in a suitable box or envelope.
- This includes any branded bags for footwear and jewelry boxes.
- Print the label and affix it to the package.
- Drop your return off at any United States Post Office or USPS mailbox.
Additional Information
Please allow up to 14 business days for your return to be received and the refund to appear back on your original payment method.