We're sorry you received a damaged item! You can easily return the item for a full refund if it falls within our return policy. Simply take the following steps.


Returning a Damaged Fix Item

You can return a damaged Fix item during your regular Fix checkout process:

  1. Mark the item as Return during the checkout process on the website or app.
  2. Place the damaged item in the included return bag that came with your Fix.
  3. Seal the bag and mail it back using the included prepaid return label or by selecting an alternate return method during your online checkout process, if available. 

If you have already checked out, no longer have the return bag or encounter issues, please contact our Support team over chat, text or email for assistance. 


Returning a Damaged Stitch Fix Freestyle™ Item

You can request a return for a damaged Freestyle item from your Orders page:

  1. Go to your Orders page on the website or app
  2. Locate the item and select View details or return items
  3. Select Return or exchange 
  4. Select the item and then select Continue
  5. Complete the form, selecting from the options provided and select Continue
  6. Review your order and select Submit
  7. Choose the alternate return method option for sending back the unwanted item(s)
    • Printerless: Select to receive a QR code that can be scanned at the corresponding carrier location 
    • Printable Label: Select to download and print a new prepaid label
    • Regardless of your choice, we’ll send an email with your updated return details and instructions
  8. Place your unwanted item(s) back in the packaging and return using your chosen shipping option.
    • Please allow up to 14 business days for your return to be received and the refund to appear back on your original payment method

If you do not have a return option available for the order or encounter issues, please contact our Support team over chat, text or email for assistance. 


Reaching out to our Support Team

When contacting us about returning a damaged item, please provide:

  • The item name and the order or Fix number, if possible
  • A brief description of the issue (e.g., "The dress has a torn seam")

If able, please also attach a photo of the damaged or incorrect item to your request. This will help expedite the process.