We're sorry for the inconvenience! If your return label is missing or damaged,you can select an alternative return method during your Fix checkout, or contact our Support team for a new label.
Returning Items from a Fix
You have a few ways to return the unwanted items from your Fix:
- Select An Alternate Return Option During Checkout: When you check out for your Fix, you can choose a different shipping option.
- Print a prepaid label to affix to your return package.
- Get a printerless QR code to show at the corresponding carrier location— they'll print the label for you.
- Contact our Support team for a new Prepaid Label: If you don’t have an alternate return option available or prefer your usual shipping carrier, please contact our Support team over chat, text or email.
- We’ll provide you a prepaid printable return label you can use on any box or envelope.
Returning Items from Freestyle
If you are returning an item purchased from Stitch Fix Freestyle™ and don't have a label:
- Start a Return Online: Log in to your Stitch Fix account and go to your Orders page.
- Select the Order: Locate the Freestyle order and follow the steps to Start a Return.
- Select view details or return items and then Return or exchange
- Choose Your Option: Select either the printable label or printerless QR code option.
- If you don’t have a return option available or need a USPS label, please contact our Support team.
Things to Keep in Mind
- Packaging: You can use the envelope included in your Fix delivery, or your original Fix box, or any other small box or envelope to return your items.
- Timeline: Please ensure any returns are scanned and sent back to us within our 30 day return policy window in order to receive a full refund.
