We make it simple to review your purchase history, track upcoming shipments, and look after your digital wardrobe directly from your account.
Canceling an Order
- Upcoming Fixes:you can manage or cancel an upcoming delivery directly from the Fix page of your account
- For additional help, see our step-by-step guide on How to cancel an upcoming Fix delivery and How to stop receiving automatic Fix deliveries
- Freestyle Purchases: If you need to cancel a direct store order, please immediately contact our Support team over chat, text, or email for quick assistance.
View Order History and Tracking
You can view your order details directly from the Order & returns page of your account.
From this page, you can manage the following:
- Purchase and Return History: Review a complete log of your past transactions and processed returns at any time.
- Receipts and Tracking: Review your official checkout receipts and check the tracking for upcoming deliveries.
- Freestyle Returns and Exchanges: Request an exchange or return for any direct Stitch Fix Freestyle™ item, as long as it’s within 30 days of purchase.
- For additional help, see our step-by-step guides on How to exchange an item and How to return a previously purchased Stitch Fix Freestyle™ item
If you need to exchange an item in your Fix, you’ll make that request during the online checkout process.
Manage Your Kept Items
You can view all of your kept items directly from the Kept items page of your account.
Once there, you can complete the following actions:
- Leave Freestyle Item Feedback:Select the three dots in the upper right corner of the item to share feedback. This information provides your Stylist with valuable data for future selections.
- For additional help, see our step-by-step guide on How to leave feedback for purchased Stitch Fix Freestyle™ items
- Remove Kept Items: You can also use the three dot menu to remove items you no longer own, ensuring your digital wardrobe stays up to date.
