If we’ve missed an issue with an item, we apologize and we want to make it right. You’ll find your options for getting help with a damaged or imperfect piece below.
If you haven’t checked out yet, you can exchange the item yourself:
- Click here to exchange the damaged item.
- Shipping on exchanges is free.
- You’ll receive an email with your delivery tracking number once the exchange has shipped.
- Return the damaged piece in the return envelope that came with your Fix delivery—this is the same envelope you’ll use for any other items you’re sending back.
- If you have questions about your exchange, you can learn more about how exchanges work here.
If you’ve already checked out, or if an exchange isn’t available:
We’re sorry you weren’t able to directly exchange the damaged item for a replacement. , with a photo of the damage attached, and we’ll assist you with another solution—we’re here to help!