My shipment is going to the wrong address

We're sorry to hear your order is headed to the wrong place! If your address has recently changed, please update your account first. Then, contact us and we'll see if the carrier can reroute your shipment.

First, Update Your Shipping Address

To prevent future shipments from going to the wrong location, please make sure your shipping address is up-to-date in your account settings.

  1. Log in to your Stitch Fix account
  2. Select your profile icon with your initial
  3. Select Account Settings 
    • iOS App Users: select Account info
  4. Edit your shipping information
  5. You’ll then need to re-enter your billing information as an additional security step in order for the address to save

Then, Reach Out to Our Support Team 

Once your address is updated, please contact our Support team over chat, text or email immediately to see if we’re able to reroute your shipment.

  • Rerouting is dependent on the carrier and the current status of the shipment. 
  • If we’re unable to reroute the shipment, we’ll provide alternative options. 

Please Note: Freestyle orders are also fulfilled quickly, so it is important to reach out to us right away if you need assistance.

Mail Forwarding 

If your order was shipped with USPS and you have set up mail forwarding, you can typically expect your order to arrive at the mail forwarding address.


My tracking says delivered but I haven’t received my shipment

Dealing with a missing delivery is never fun, especially when your tracking confirms it was delivered. While we trust our carriers, we recognize that delivery issues can occur sometimes.

Here are a few steps you can take:

  1. Check for a proof of delivery photo included with your tracking. If you find a photo, you can use it to confirm exactly where the package was left.
  2. Check with your neighbors to see if the package was accidentally delivered somewhere nearby.
  3. Contact the carrier directly to verify they no longer have the package.

To find the carrier's information:

  1. Once logged in, select your profile icon with your initial
  2. Select Orders 
  3. Locate the item or order you want to track
  4. Select Track—located directly above the item or order
  5. View the carrier and shipment details for your order from here
    • If you'd prefer to view the tracking history from the carrier's website or check for a delivery photo, you can also select the carrier tracking on this page 

If your shipment still cannot be located, please contact our Support team over chat, text or email. We're here to help get this sorted out quickly.