If we’ve missed an issue with an item, we apologize and we want to make it right. You’ll find your options for getting help with a damaged or imperfect piece below. 

Exchange a Fix item

If you haven’t checked out yet, you can exchange the item yourself:

  • Click here to exchange the damaged item. 
  • Shipping on exchanges is free. 
  • You’ll receive an email with your delivery tracking number once the exchange has shipped.
  • Return the damaged piece in the return envelope that came with your Fix delivery—this is the same envelope you’ll use for any other items you’re sending back.
  • If you have questions about your exchange, you can learn more about how exchanges work here.

If you’ve already checked out, or if an exchange isn’t available:

We’re sorry you weren’t able to exchange the damaged item for a replacement directly. Please contact us, and we’ll be happy to review available options—we’re here to help!

Exchange a purchased Stitch Fix Freestyle™ item

Exchange items purchased from your Freestyle tab by selecting them on your Orders & Returns page. You’ll see an option to exchange when:

  • You purchased the item from the Freestyle tab (Fix items won’t include an exchange option).
  • You purchased the item less than 30 days ago.

To purchase your exchange:

  • Go to your Orders & Returns page. 
  • Click on the item you’d like to exchange.
  • Inside the item, click "Exchange."
  • Select the new size or color if available.
  • Click "Submit" to checkout for the new item. You will be charged for the exchange at this time.

To return your original item:

  • Please make sure your item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.
  • Use the label included with your Stitch Fix Freestyle™ delivery to return your items. 
  • If you no longer have your return label:
    • You can send back your item with a return label from a different Freestyle purchase or from a current Fix return bag.
    • Don’t have a return label or bag? Contact us for a prepaid, printable label.
  • Please allow up to 14 business days for the refund to appear back on your original payment method.
  • For more details on sending back unwanted Freestyle items, visit Returns.