How to receive a replacement item

If you received a damaged item or an incorrect size, there are a few simple ways to request a replacement.

For Fix Items: Exchange During Checkout

The quickest way to get a replacement for an item you received in your Fix is to exchange it during the checkout process on the website or app.

When checking out:

  1. Select Exchange for the item you wish to exchange
  2. Select the desired size you want from the exchange drop down menu
  3. Complete the Fix Checkout as usual 
    • Your exchange request is confirmed upon your payment processing
  4. Send the damaged item back with the other items you’re returning from your Fix  

Once the replacement item ships, you’ll receive an email notification with the item’s tracking number.  

For Stitch Fix Freestyle™ and Other Issues

If you need a replacement for a Freestyle order, you discover the damage after checking out for your Fix, or if the issue is complex (like a significant delivery problem), please contact our Support team over chat, text or email right away.

Since these issues are managed on a case-by-case basis, providing details upfront will help us assist you quickly.


How to return a damaged item for a refund

We're sorry you received a damaged item! You can easily return the item for a full refund if it falls within our return policy. Simply take the following steps.

Returning a Damaged Fix Item

You can return a damaged Fix item during your regular Fix checkout process:

  1. Mark the item as Return during the checkout process on the website or app.
  2. Place the damaged item in the included return bag that came with your Fix.
  3. Seal the bag and mail it back using the included prepaid return label or return method of your choice. 

If you have already checked out, no longer have the return bag or encounter issues, please contact our Support team over chat, text or email for assistance. 

Returning a Damaged Stitch Fix Freestyle™ Item

You can request a return for a damaged Freestyle item from your Orders page:

  1. Go to your Orders page on the website or app
  2. Locate the item and select View details or return items
  3. Select Return or exchange 
  4. Select the item and then select Continue
  5. Complete the form, selecting from the options provided and select Continue
  6. Review your order and select Submit
  7. Choose your preferred return shipping option for sending back the unwanted item(s)
    • USPS: Use the included prepaid label 
    • FedEx: You can get a printerless QR code or print a label
  8. Place your unwanted item(s) back in the packaging and return using your chosen shipping option.
    • Please allow up to 14 business days for your return to be received and the refund to appear back on your original payment method

If you no longer have the return option available for the order or encounter issues, please contact our Support team over chat, text or email for assistance.


Reaching out to our Support Team

When contacting us about returning a damaged item, please provide:

  • The item name and the order or Fix number, if possible
  • A brief description of the issue (e.g., "The dress has a torn seam")

If able, please also attach a photo of the damaged or incorrect item to your request. This will help expedite the process.