Find answers here about how to resolve any billing/payment issues. Learn how you save money with Stitch Fix here.
How do I pay for my Fix delivery and Stitch Fix Freestyle™ items?
We accept a wide variety of online payment methods, including:
- All major credit cards that are connected to a U.S. billing address
- Apple Pay
- Stitch Fix credit from gift cards, referrals or special promotions
We don’t accept cash, checks or prepaid credit cards. All billing information is stored with Braintree, a trusted third-party payment processor.
What if the payment fails?
If your payment fails, we’ll make several attempts to reprocess your card or payment method. If your account displays a failed payment notification, please update your payment method and so we can settle your balance.
Where can I review purchases and refunds?
To review your Fix & Stitch Fix Freestyle purchases or to receive answers about any charges visit your Orders & Returns page. Your Orders & Returns page will show you a record of all the items you’ve received since 2016.
Click “View details” to view your original receipt, as well as any additional transactions. You’ll see a complete record of your charges, discounts, and refunds, as well as how the Fix styling fee was applied, if paid up front.