Find answers here about how to resolve any billing/payment issues. Learn how you save money with Stitch Fix here.
How do I pay for my Fix delivery and Stitch Fix Freestyle™ items?
We accept a wide variety of online payment methods, including:
- All major credit cards that are connected to a U.S. billing address
- Apple Pay (except AMEX with Apple Pay)
- Stitch Fix credit from gift cards, referrals or special promotions
We don’t accept cash, checks, prepaid credit cards or installment cards from buy-now-pay-later platforms. All billing information is stored with Braintree, a trusted third-party payment processor.
What if the payment fails?
If your payment fails, we’ll make several attempts to reprocess your card or payment method. If your account displays a failed payment notification, please update your payment method and so we can settle your balance.
Where can I review purchases and refunds?
To review your Fix & Stitch Fix Freestyle purchases or to receive answers about any charges visit your Orders & Returns page. Your Orders & Returns page will show you a record of all the items you’ve received since 2016.
Click “View details” to view your original receipt, as well as any additional transactions. You’ll see a complete record of your charges, discounts, and refunds, as well as how the Fix styling fee was applied, if paid up front.
How does the Buy All discount work?
If you choose to keep everything in your Fix delivery, you’ll receive a 25% discount on your entire purchase. If you change your mind about an item at a later date and decide to make a return, your refund may be adjusted to remove the Buy All discount.