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Covid-19 Update: Extend your returns for a delivered Fix by choosing a new, extended return date on your checkout screen, no questions asked. Your safety is our priority at this time. For any other concerns, please contact us in the bottom right corner of this screen and we will be happy to assist you.

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Popular help topics: schedule, shop, return

Billing FAQ

Find answers here about how to resolve any billing/payment issues. Learn how you save money with Stitch Fix here. 

How do I pay for my Fix delivery items?

We accept a wide variety of online payment methods, including:

We don’t accept cash, checks or prepaid credit cards. All billing information is stored with Braintree, a trusted third-party payment processor.

What if the payment fails?

If your payment fails, we’ll make several attempts to reprocess your card or payment method. If your account displays a failed payment notification, please update your payment method and contact us so we can settle your balance.