Stitch Fix offers exchanges for items purchased from Stitch Fix Freestyle™ and items you receive in your Fix but haven't yet purchased. Learn more below about the types of exchanges we offer and what you can expect after you request one.
We offer exchanges for:
- A different size for an item you receive in your Fix, during checkout
- A different size for an item purchased from your Freestyle shop
- Replacements for damaged items
If you've already checked out for a Fix item and need to exchange it for a different size, you can to see if we have a replacement available. We can also provide a prepaid, printable label with which to return your original item.
Exchange during Fix checkout
Order an exchange using the “Exchange” option during your Fix checkout. The sizes listed are what’s currently available in our inventory. You’ll be charged for the exchange when you complete your checkout. Please include the original item in your prepaid mailing envelope to return along with any other items within the three business day return window.
Exchange a purchased Stitch Fix Freestyle™ item
Exchange items purchased from your Freestyle tab by selecting them on your Orders & Returns page. You’ll see an option to exchange when:
- You purchased the item from the Freestyle tab (Fix items won’t include an exchange option).
- You purchased the item less than 30 days ago.
To purchase your exchange:
- Go to your Orders & Returns page.
- Click on the item you’d like to exchange.
- Inside the item, click "Exchange."
- Select the new size or color if available.
- Click "Submit" to checkout for the new item. You will be charged for the exchange at this time.
To return your original item:
- Please make sure your item has all original packaging and tags. This includes any branded bags for footwear and jewelry bags.
- Use the label included with your Stitch Fix Freestyle™ delivery to return your items.
- If you no longer have your return label:
- You can send back your item with a return label from a different Freestyle purchase or from a current Fix return bag.
- Don't have a return label or bag? for a prepaid, printable label.
- Please allow up to 14 business days for the refund to appear back on your original payment method.
- For more details on sending back unwanted Freestyle items, visit Returns.
What to expect with your exchange
When your exchange will ship:
You’ll receive an email confirmation with a USPS tracking link once your exchange ships, generally within one week of placing your order. If you’re expecting multiple items, they’ll ship separately.
If your exchange doesn’t fit or you change your mind:
If you’re not completely satisfied with your exchanged item, please so we can assist you with a return. We’re unable to accept returned items more than 30 days after your purchase. Please make sure any returned item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.