Reschedule or cancel a shipment

You can reschedule or cancel a Fix shipment from your home page anytime before your Stylist starts working on it. Find instructions for how to manage the arrival for on-demand shipments as well as automatic deliveries below.

Rescheduling your Fix delivery

It’s easy to reschedule your Fix delivery date for any reason. Click here to reschedule your next order at least two weeks prior to the requested delivery date.

If you don’t see the option to reschedule your delivery, it’s likely that your Stylist is already working on it. If you still want to reschedule, please contact us.

Also see, About automatic deliveries.

Update Fix frequency

If you want to receive Fix deliveries more or less often, you can update your automatic delivery frequency to suit your needs here. Make changes anytime and choose the cadence that makes the most sense for you.

If you need a break for any reason, see how you can pause or skip shipments.

Canceling an on-demand Fix

If you’d like to cancel an on-demand shipment (and do not have automatic deliveries setup), you can cancel here. If you don’t see the option to cancel, it’s likely that a Stylist is already working on your order. If you contact us, we’ll cancel it if possible, or assist with another solution.