FAQ

 

General Information

What is Stitch Fix?

Stitch Fix is the first fashion retailer to blend expert styling, proprietary technology and unique product to deliver a shopping experience that is truly personalized for you. Simply fill out the Stitch Fix Style Profile and our personal stylists will handpick a selection of five clothing items and accessories unique to your taste, budget and lifestyle. You can buy what you like and return the rest (shipping is free both ways).

How does it work?

1. Fill out your Style Profile

Begin by filling out the Style Profile. This helps us understand your size, style, shape, budget and lifestyle. Completing your Profile should only take about 10-15 minutes.

2. Pick the date you’d like to receive your shipment

Select a delivery date from the calendar. At the time your Stylist selects your items, you will be charged a $20 styling fee. That $20 will be applied as a credit toward anything you keep from your shipment.

3. Try everything on in the comfort of your home

We encourage you to try on everything our Stylists have picked for you because you never know what will look great on. Create new outfits by pairing what’s in your shipment with items that are already in your closet.

4. Buy what you like and return the rest

  • Take three days to decide what you’ll purchase and what you’d like to send back. You’re only charged for items you choose to keep when you check out.
  • Check out by logging into your account to pay for the items you want to keep. The $20 styling fee will be applied as credit toward any items you purchase. If you buy all five items, we’ll give you 25% off the entire purchase!
  • Simply return the items you don't want in our prepaid mailer and drop it into any USPS mailbox. Stitch Fix clients enjoy free shipping both ways as a benefit of using our service.

5. Tell us what you think

Don't forget to give us specific feedback on each item you receive. We're able to send you better selections when we know what did and didn’t work for you, and why. Our women's blog and men's blog offer tips on the best ways to communicate with your Stylist.

If you choose to receive recurring shipments, we'll automatically schedule the delivery date for your next shipment. You can always choose an alternative date that better suits your needs or opt out of regularly scheduled shipments entirely. Stitch Fix does not require a membership fee or a monthly subscription.

How is Stitch Fix different than shopping online, or in a store?

The Stitch Fix experience is not merely curated, it’s truly personalized to your taste, budget and lifestyle. Stylists handpick a selection of five items just for you. In fact, no two clients have ever received the same selection of items.

Stitch Fix makes shopping not just convenient, but effortless. Like other online retailers, Stitch Fix saves you a trip to the store by shipping items directly to you. Our personal stylists also save you the time and trouble of selecting clothing and accessories. Many of our clients enjoy the ease and convenience of automatically scheduled shipments that arrive at a frequency of their choosing.

At Stitch Fix, our dressing room is your home. We encourage you to try everything on in the comfort of your home and see how the items we send work with what’s already in your closet.

Returns are easy. Simply slip the items you’re returning into the prepaid mailing envelope and drop it into any USPS mailbox. Shipping is always free at Stitch Fix!

How much does it cost?

Our average price point is $55 per item, but we carry a wide variety of prices. When you fill out the Style Profile, you tell us how much you're comfortable paying. We do our best to pick items that reflect those preferences. If you choose to buy all five pieces, you get a 25% discount off of your entire purchase. 

What types of items can I expect?

Because our clients’ tastes are varied, we carry a wide range of items. We currently offer pants, skirts, shorts, dresses, sweaters, shirts, outerwear, scarves, jewelry and bags. We’re growing and evolving quickly and you can expect to see us add more and more new categories and brands.

What brands can I expect in your women's line?

We work with more than 250 established and up-and-coming labels and brands—some you’ll find featured in magazines and on celebrities. For example, your shipment might feature clothing and accessories by Kut From The Kloth, Joie, Citizens for Humanity or Gorjana. Part of the fun of Stitch Fix is that we’ll introduce you to new brands that will bring diversity and freshness to your wardrobe.

What brands can I expect in your men's line?

We work with more than 30 established and emerging men’s brands that are known for their exceptional fit and quality. For example, your shipment might feature clothing by Ben Sherman, Original Penguin, Scotch & Soda, 7 For All Mankind, Mavi or Converse. No matter the brand, each piece is picked with your fit and style in mind.

What ages can you style?

Each shipment is completely customized to fit your individual preferences and needs. We carry a wide range of inventory that allows us to choose pieces that’ll be perfect for your personal style—regardless of your age. However, you must be at least 18 to order a Fix delivery.

What sizes can you style?

We currently carry women’s sizes XS-XL and 0-14, and men’s sizes XS-XXL, which reflects the size offering currently available to us from the brands we carry. We’re actively working with our brands to increase our range of sizes so that we can deliver great selections to more clients. Interested in Plus sizes? 

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STYLE PROFILE

How do I find my size?

Please use the size charts here to provide us with your size. Because we constantly validate sizing to ensure consistency among the many brands we carry, we may choose to ship you a different size than what you have included in your Style Profile. Don’t worry about the size on the tag, we're just making sure we're sending you items that will fit you best.

Do you offer petite sizing?

We now offer petite sizes for women along with our regular selection of inventory.

What's the difference between your regular inventory and petite sizing?

Our petite selection offers our clients access to inventory with shorter sleeves, narrower shoulders, and shorter hems and inseams—all to fit you better!

Do you offer Plus sizing?

We are excited to fulfill a longtime dream of styling more women of different shapes and sizes. We are introducing Plus sizes in Spring 2017. Sign up for our waitlist to stay in-the-know.

Do you offer maternity items?

Yes! Just let your Stylist know you'd like to receive maternity clothing by updating your Style Profile with your due date. By letting us know when you're due, your Stylist can send you the right pieces at the right time.

Can you style me throughout my pregnancy?

Yes! We can style you through all three trimesters and post-baby. Let us know your due date and your Stylist can take it from there.

Can I request specific pieces?

You can leave a Fix Note for your Stylist whenever you schedule a shipment. You can view, edit or add to your Fix Note directly on your Stitch Fix homepage or in the iPhone app. We recommend giving your Stylist an idea of what types of pieces you’re looking for rather than exact pieces so that she can choose new items you’ll love. For example, instead of a specific shirt, please let her know you’d love a printed button-up shirt for work and then she can choose the best piece for you from our current inventory. If you request a specific piece, we’ll do our best to find it for you, but sometimes these items are out of stock.

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BILLING

When will my credit card be charged?

For each scheduled Fix, a $20 styling fee will be charged after your Stylist begins styling for you. That styling fee will be credited toward anything you purchase in that shipment. After your Fix arrives, you'll log into your account to purchase the items you’d like to keep. See Returns for more on the checkout period.

Does the style fee roll over if I decide not to keep anything?

Your styling fee can only be applied to a purchase from your current Fix. It doesn’t roll over to your next shipment and isn’t refunded. Our number one priority is to personalize your Fix so you find at least one item you love and can put your styling fee to good use. If you decide not keep anything this time around, make sure to leave feedback on each piece, so we can improve our picks for you in future Fixes. 

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SCHEDULING

How do automatic deliveries work?

When you sign up for automatic deliveries, we’ll send you regular orders without any extra effort from you. You choose the frequency that’s right for you: every 2-3 weeks, every month, every other month, or every three months. Your homepage will show you when your next shipment is arriving and it’s easy to reschedule or cancel. If automatic deliveries are not the best option for you, we also offer manually scheduled shipments. For information about how payment works for automatic deliveries, see our Billing FAQ.

Do I have to sign up for automatic deliveries?

Not unless you want to! We think regularly scheduled shipments are a truly effortless way to keep your style fresh. You can elect to receive shipments at a frequency that’s right for you—every 2-3 weeks, every month, every other month or every three months.

We want you to choose the solution that works best with your schedule and lifestyle, whether that means shipments arrive automatically or you place an order manually each time. Stitch Fix doesn’t require a membership fee or a monthly subscription.

How do I change or cancel my subscription?

You can still sign up for a subscription if you already have a shipment scheduled. From your homepage, click on “Sign up for automatic Fixes.” This will not change the date of your current shipment.

If you want to skip your next shipment, you don’t need to change your subscription. From your homepage, click on “Skip this Fix.” When you select this option, we won’t send your next scheduled shipment, but your subscription will resume as usual for the following shipment. If we’re already working on your next shipment, this option won’t appear on your homepage and you’ll need to contact us to check if there is still time to cancel your next shipment.

To cancel your subscription, click on “Manage automatic Fixes” on your homepage. When you cancel your automatic shipments you can also select to cancel your upcoming shipment. If you don’t cancel your next shipment, it will still arrive on the requested date.

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RETURNS

How do returns work?

Returns are always free. You’ll find a prepaid return envelope in the package with your order.  Drop your returns in your mailbox, a USPS drop box or the post office.

How long do I have to send back the items I don’t want to keep?

Returns are due back in the mail three days after you receive the package (for example, if your shipment arrives on Monday, we ask that you drop your returns in the mail by that Thursday). If the third day falls on a Sunday or holiday, please drop your return envelope in the mail the following business day. If your returns aren’t postmarked accordingly, we’ll assume you’re keeping all five items and charge your credit card for the entire shipment. You can extend your return window by contacting us.

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GIFT CARDS

How do I purchase a gift card?

You can purchase a gift card here. There are three options for giving: mail, email and print-at-home.

How do I redeem my gift card?

Redeem your gift card here. You must be signed in as a Stitch Fix user to apply it to your account. If you’re not a client yet, please sign up for an account.

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CHARITABLE DONATIONS

Does Stitch Fix make charitable donations?

At Stitch Fix, we care deeply about ​social impact and remain committed to improving the lives of people in the communities we touch. We’re currently building a team to grow our impact strategy—to give more and give meaningfully. Currently, we donate time and in-kind product donations to several non profit partners including Dress for Success and local women’s shelters.

If you would like to nominate a registered 501(c)3 tax-exempt nonprofit organization to receive in-kind donations of clothing or accessories to support people in need, please fill out this contact form and our Director of Social Impact will be in touch.

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