What is Stitch Fix & How Does it Work? FAQ

 

General Information

What is Stitch Fix?

Stitch Fix is an online styling service that delivers a truly personalized shopping experience, for you and your family. Fill out your Style Profile and a Personal Stylist will handpick pieces to fit your tastes, needs and budget—and mail them right to your door. Each box contains a curated selection of clothing, shoes and accessories for you to try on at home. Simply keep the items you  love and send back the rest in a prepaid USPS envelope. Shipping and returns are always free—even for exchanges!

How does it work?

1. Fill out the Style Profile

First, you’ll need to complete a Style Profile for yourself or a child. This information will help your Stylist understand the sizes and styles you’re looking for, as well as your ideal price range. Completing a profile takes about 10-15 minutes.

2. Pick the date you’d like to receive your shipment

Choose your preferred delivery date from the calendar. At the time your Stylist selects your items, you’ll be charged a $20 styling fee. That $20 will be applied as a credit toward anything you keep from your shipment.

3. Try everything on from the comfort of home

We encourage you to try on everything in the box, especially since you never know what will look good or what you might like. Pair items from your shipment with clothing and accessories you already own to discover what looks good together before you decide to buy them. Learn more about the benefits of working with a personal stylist.

4. Buy what you like and return the rest

  • Take up to three days to decide what you want to buy and what to send back. You’ll only be charged for the items you choose to keep when you check out online or through the free Stitch Fix app.
  • Check out by signing into your account and selecting the items you’re keeping, returning (if available), or exchanging. We will then charge you for any items you’ve decided to keep.The $20 styling fee will automatically be applied as credit toward any items you purchase. If you buy everything, you receive a 25% discount off the entire box!
  • Easily return the items you don't want in the prepaid envelope and drop it into any USPS mailbox. Enjoy free shipping both ways as a benefit of using our service.

5. Tell us what you think

Remember to give us feedback on the items you received. Telling us what you liked, didn’t like and why helps your Stylist know what to send in future Fix deliveries. Our women's blog and men's blog offer tips on how to communicate with your Stylist.

If you’ve set up recurring shipments we'll automatically schedule the delivery date for your next Fix shipment. You can always choose an alternative date if needed or stop regularly scheduled shipments at any time.

Stitch Fix does not require a membership fee or a monthly subscription.

Learn more about how Stitch Fix works.

How is Stitch Fix different from shopping online, or in a store?

The Stitch Fix experience is not merely curated, it’s truly personalized to your taste, budget and lifestyle. Stylists handpick items just for you. 

We offer styling for your whole family servicing Women, including petite, plus and maternity sizes, Men, and even Kids.

Stitch Fix makes shopping not just convenient, but effortless. Like other online retailers, Stitch Fix saves you a trip to the store by shipping items directly to you. Our Personal Stylists also save you the time and trouble of selecting clothing and accessories. Many of our clients enjoy the ease and convenience of automatically scheduled shipments that arrive at a frequency of their choosing.

At Stitch Fix, the dressing room is your home. We encourage you to try everything on from the comfort of your home and see how the items work with what’s already in your closet.

Returns are easy. Simply place the items you’re returning into the prepaid mailing envelope and drop it into any USPS mailbox. Shipping is always free!

How many items will I get in a delivery?

For Women’s and Men’s deliveries your Stylist will send 5 items. For Kids deliveries, you’ll receive 8-12 items. Learn about what kinds of items we carry and our brands here: About our clothing.

How much does it cost?

The average price point for our Women’s and Men’s lines is $55 per item, but we carry a wide variety of prices. Items in our Kids offering start at $10 each. When you fill out the Style Profile, you tell us how much you're comfortable paying. Your Stylist will do their best to send you items within your set range. If you choose to buy everything in your delivery, you’ll get a 25% discount off of your entire purchase! Learn more about our pricing and how to save money with Stitch Fix.

What types of items can I expect?

Because our clients’ tastes are varied, we carry a wide range of items. We’re growing and evolving quickly and you can expect to see us add more and more new categories and brands.

What brands can I expect in your Women's line?

We work with more than 250 established and up-and-coming labels and brands—some you’ll find featured in magazines and on celebrities. For example, your shipment might feature clothing and accessories by Kut From The Kloth, Eloquii, Joie, Gorjana and Citizens for Humanity. Part of the fun of Stitch Fix is that we’ll introduce you to new brands that will bring diversity and freshness to your wardrobe. Learn more about the brands we offer for women, and our premium brands.

What brands can I expect in your Men's line?

We work with more than 30 established and emerging men’s brands that are known for their exceptional fit and quality. For example, your shipment might feature clothing by Ben Sherman, Original Penguin, Scotch & Soda, 7 For All Mankind, Mavi or Converse. No matter the brand, each piece is picked with your fit and style in mind. Learn more about the brands we offer for men.

What brands can I expect in your Kids line?

We work with 40+ kids brands chosen to deliver uniqueness and value. Some of our brands may already be familiar, and some may be new to you. A few of the established brands you may receive are Tailor Vintage, Nike, BCBG Girls, Threads for Thought, Hurley, Kate Spade, and Hanna Andersson. Whenever our Stylists are picking an item, they’re keeping your kid’s individuality and lifestyle in mind.

What ages can you style?

Each shipment is completely customized to fit your individual preferences and needs. We carry a wide range of inventory that allows us to choose pieces that’ll be perfect for your personal style—regardless of your age. However, you must be at least 18 to order a Fix delivery for yourself. Learn about family accounts and our Kids line here.

What sizes can you style?

We currently carry women’s sizes 0-24W & XS-3X, and men’s sizes XS-XXL. Our Kids offering includes sizes 2T-14. We’re always working to increase our range of sizes so that we can deliver great selections to more clients.

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STYLE PROFILE

How do I find my size?

Please use the size charts here to provide us with your size. Because we constantly validate sizing to ensure consistency among the many brands we carry, we may choose to ship you a different size than what you have included in your Style Profile. Don’t worry about the size on the tag, we're just making sure we're sending you items that will fit you best.

Do you offer petite sizing?

We now offer petite sizes for women along with our regular selection of inventory. We’re actively working with our brands to increase our range of petite sizes so that we can deliver great selections to more clients. 

What's the difference between your regular inventory and petite sizing?

Our petite selection offers our clients access to inventory with shorter sleeves, narrower shoulders, and shorter hems and inseams—all to fit you better!

Do you offer Plus sizing?

Yes! We now offer women’s plus sizes 14W-24W & 1X-3X.

Do you offer maternity items?

Yes! We offer maternity items in sizes 0-14 & XS-XL as well as maternity-friendly items in sizes 16-24W. Just let your Stylist know you'd like to receive bump-ready clothing by updating your Style Profile with your due date. By letting us know when you're due, your Stylist can send you the right pieces at the right time.

Can you style me throughout my pregnancy?

For sizes 0-14 & XS-XL, we can style you through all three trimesters and post-baby. For sizes 16-24W, we can style you with maternity-friendly tops through your second trimester and post-baby. Let us know your due date and your Stylist can take it from there.

Do you offer Men's Big & Tall sizing?

We're excited to announce that we'll be adding big & tall menswear sizes to our offering this year! Sign up to be notified when the sizes are available.

Can I request specific pieces?

You can leave a Fix Note for your Stylist whenever you schedule a shipment. You can view, edit or add to your Fix Note directly on your Stitch Fix homepage or in the iPhone app. We recommend giving your Stylist an idea of what types of pieces you’re looking for rather than exact pieces so that she can choose new items you’ll love. For example, instead of a specific shirt, please let her know you’d love a printed button-up shirt for work and then she can choose the best piece for you from our current inventory. If you request a specific piece, we’ll do our best to find it for you, but sometimes these items are out of stock.

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BILLING

When will my credit card be charged?

For each scheduled Fix, a $20 styling fee will be charged right before your Stylist begins styling for you. That styling fee will be credited toward anything you purchase in that shipment. After your Fix arrives, you'll log into your account to purchase the items you’d like to keep. See Returns for more on the checkout period.

Does the style fee roll over if I decide not to keep anything?

Your styling fee can only be applied to a purchase from your current Fix. It doesn’t roll over to your next shipment, isn’t refunded, and can’t be transferred to another member of a family account. This applies whether you return all your items, or purchase an item that’s less than the cost of the fee. Our number one priority is to personalize your Fix so you find at least one item you love and can put your styling fee to good use. If you decide not to keep anything this time around, make sure to leave feedback for each item, so we can improve our picks for you in future Fixes.

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SCHEDULING

How do automatic deliveries work?

Although not required, choosing automatic deliveries is an easy way to set up Fixes to come on a regular schedule. Women’s and Men’s automatic delivery options are: every 2-3 weeks, every month, every other month, or every three months. For Kids Fixes the options are: every month, every other month or every three months. Your home page will show you when your next shipment is arriving and it’s easy to reschedule or cancel. If you’d rather not receive automatic deliveries, you can schedule a Fix manually anytime you choose to from your home page. For information about how payment works for automatic deliveries, see our Billing FAQ.

Do I have to sign up for automatic deliveries?

Not unless you want to! We think regularly scheduled shipments are a truly effortless way to keep your style fresh. You can elect to receive shipments at a frequency that’s right for you—every 2-3 weeks, every month, every other month or every three months.

We want you to choose the solution that works best with your schedule and lifestyle, whether that means shipments arrive automatically or you place an order manually each time. Stitch Fix doesn’t require a membership fee or a monthly subscription.

How do I change or cancel my automatic deliveries?

You can still sign up for a automatic deliveries if you already have a shipment scheduled. From your homepage, click on “Sign up for automatic Fixes.” This will not change the date of your current shipment. If you have a family account, make sure you’re on the profile of the individual you’d like to set up automatic deliveries for. 

If you want to skip your next shipment, you don’t need to change your subscription. From your homepage, click on “Skip this Fix.” When you select this option, we won’t send your next scheduled shipment, but your delivery schedule will resume as usual for the following shipment. If we’re already working on your next shipment, this option won’t appear on your homepage and you’ll need to contact us to check if there is still time to cancel your next shipment.

To cancel your automatic deliveries, click on “Manage automatic Fixes” on your homepage. When you cancel your automatic shipments you can also select to cancel your upcoming shipment. If you don’t cancel your next shipment, it will still arrive on the requested date. If you have a family account, make sure you’re on the profile of the individual you’d like to cancel automatic deliveries for.

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RETURNS

How do returns work?

Returns are always free. You’ll find a prepaid return envelope in the package with your order.  Drop your returns in your mailbox, a USPS drop box or the post office.

How long do I have to decide what I want to keep?

You'll have 3 days after your Fix is delivered to try on your items and decide what you’d like to keep. Once you’ve made your decisions, be sure to checkout online or via the iPhone or Android app and then drop any items that you wish to return into the included prepaid envelop and send them back to us. If your returns are late, we’ll send an email to remind you. If you don't checkout within the allotted time frame, we’ll assume you loved everything and your credit card will be charged.

What if I need more time to decide?

If you’re unable to return your items within 3 days, you can extend for a few more days by following these steps. If you have a family account, make sure you're on the correct profile of the person you'd like to extend for.

Extending via web browser or the Android app:

  • Open your home page
  • Click “Change your return date”
  • Select an available date that works for you

Extending via iPhone app:

  • Tap the return date on your home screen
  • Select your extension option

If you have already checked out, you won’t see the option to extend your return window. In this instance, please contact us and we’ll be happy to assist you.

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GIFT CARDS

How do I purchase a gift card?

You can purchase a gift card here. There are three options for giving: mail, email and print-at-home.

How do I redeem my gift card?

Redeem your gift card here. You must be signed in as a Stitch Fix user to apply it to your account. If you’re not a client yet, please sign up for an account.

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