Shipping FAQ

How do I update my shipping address?

You can update your shipping address anytime from your Account page. If you experience any errors saving your information, please try accessing the site from a different web browser or device. If your package has already shipped and you need to change your address, please see Delivery issues.

Which carriers does Stitch Fix use?

Stitch Fix clients enjoy free shipping both ways as a benefit of using our service! We use both FedEx and USPS to ship packages to you. Returns are easy. When you’re done trying things on, just pop the items you don’t want into the prepaid envelope we included in your shipment and drop it off at any USPS mailbox or pickup location.

Can you ship via FedEx (or USPS) all the time?

At this time, the carrier we use for you is determined by region and zip code. As we grow, we hope to provide more flexible shipping options to our clients.

Does my shipment have a tracking number?

You’ll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package. We don’t provide a way to track your returns once you’ve sent them back to us—we’ll get in touch with you if there are any issues.

Can you expedite a shipment?

Currently, shipping is determined by the date you request your shipment to arrive. If you'd like an earlier shipment, you can reschedule your request date from your My Fix page. You can reschedule a shipment until about two weeks before your order is scheduled to arrive.

Do you guarantee the arrival date?

We strive to have your Fix arrive as close as possible to the date you’ve selected. However, due to various factors in creating and shipping an order, we can’t guarantee an exact arrival date. If your shipment doesn’t arrive within a few days of your requested date, please contact us to let us know.