How do I update my shipping address?
You can update your shipping address anytime from your Account page. If you experience any errors saving your information, please try accessing the site from a different web browser or device. If your package has already shipped and you need to change your address, please see Delivery issues. Please note that when you update your shipping information, you'll also be prompted to update your billing information.
Which carriers does Stitch Fix use?
Stitch Fix clients enjoy free shipping both ways as a benefit of using our service! We use both FedEx and USPS to ship packages to you. Returns are easy. When you’re done trying things on, just pop the items you don’t want into the prepaid envelope we included in your shipment and drop it off at any USPS mailbox or pickup location.
Can you ship via FedEx (or USPS) all the time?
At this time, the carrier we use for you is determined by region and zip code. As we grow, we hope to provide more flexible shipping options to our clients.
Does my shipment have a tracking number?
You’ll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package. We don’t provide a way to track your returns once you’ve sent them back to us—we’ll get in touch with you if there are any issues.
Will all my Stitch Fix Freestyle™ items ship together?
We do our best to combine your Freestyle items into the same delivery package when possible. Since items may be sent from different locations or be ready to ship at different times, you may get multiple deliveries from a single checkout. You’ll get an email with the tracking number for each delivery, and each package will include its own return label. You can also check your order status and tracking information on your Orders page.
How does shipping work for my family account?
At this time, Fixes on family accounts must all be delivered to the same address. Update the shipping address for your family by going to your Account page. We’ll use the name you enter there on the shipping labels for all deliveries. Open the box and check the note from the stylist to see who it’s for!
Can you expedite a shipment?
Currently, shipping is determined by the date you request your shipment to arrive. If you'd like an earlier shipment, you can check to see if there is an earlier available date from your home page. Make sure you are looking at the correct client’s profile if you have a family account. You can also reschedule a shipment until about two weeks before your order is scheduled to arrive.
Do you guarantee the arrival date?
We strive to have your Fix arrive as close as possible to the date you’ve selected. However, due to various factors in creating and shipping an order, we can’t guarantee an exact arrival date. If your shipment doesn’t arrive within five days of your requested date, please contact us to let us know.