Exchanges

What's Stitch Fix's exchange policy?

We offer exchanges for:

  • Different sizes for items in your shipment (size only, not inseam at this time)
  • Replacements for damaged items

We don’t exchange:

  • Color swaps (yet!)
  • For an alternate style outside of the 5 pieces in your Fix

If there’s a different color or style you’d like to try, add it to your Fix Note. Your Stylist will try to send it in your next delivery.

Contact Customer Service to ask about exchanges for:

  • The same item in petite or maternity
  • If you received a petite or maternity item and would like it in a standard size
  • Any other questions about exchanges

Remember, you can always request a similar item for a future Fix. Use your Fix Note to tell your Stylist what you’re looking for.

How do I request an exchange?

You can request an exchange during checkout online or from the Stitch Fix iPhone app. If you've already checked out, you can contact us. We’ll review our inventory and send you another size if it's available.

Web browser:

  • Open your Checkout page 
  • Select the "Exchange" option for any piece you'd like to exchange
  • You'll be prompted to select an available size
  • If the item is damaged, check the box for “My item was damaged or defective”
  • Complete the rest of your checkout survey and click “Review Your Order”
  • When you’ve made your final decisions, click “Submit Your Order” to pay for the items you’re keeping as well as the exchange
  • Return the original item in the return envelope included with your Fix
  • Your exchange will ship within a few days. We’ll email you the tracking information when it’s on its way

Stitch Fix iPhone app:

  • Select "Begin Checkout"
  • Under the item you'd like to exchange, touch "Exchange this item"
  • Select one of the available sizes
  • If the item is damaged, check the box for “This item was damaged or defective”
  • Complete the rest of your checkout survey
  • When you've made your final decisions, click "Purchase" to pay for the items you're keeping as well as the exchange
  • Your exchange will ship within a few days. We’ll send you the tracking information when it’s on its way

For additional questions about checking out online or with the app, see Checking out for your order.