Exchanges

What's Stitch Fix's exchange policy?

We offer exchanges for:

  • Different sizes for items in your shipment
  • Replacements for damaged items

Make sure you check out online for the items you want to exchange, keep or return within three business days of receiving your Fix to prevent being charged for all items.

We don’t offer exchanges for:

  • The same item in a different color
  • A different style or item

If there’s a different color or style you’d like to try, add it to your Fix Note. Your Stylist will look for it in your next delivery. 

How do I exchange something?

Request an exchange through your profile during checkout online or through the Stitch Fix iPhone app. If you've already checked out and need to exchange something you’ve already paid for please contact us so we can help you out. We’ll send you another size if it's available.

Petite, Maternity and Plus items

If you need to exchange something across regular, petite, plus, or maternity lines, our Customer Service team will be happy to check on availability for you.

What if the size I want isn’t available?

Sometimes we may not have a different size available for the item you want to exchange. If you don’t see the size you need send the item(s) back to us with any other items you didn’t like in the included returns envelope.

When checking out, make sure to leave a note to your Stylist with feedback about the fit of your items so she can always find pieces that fit you best. If the item is available in the size you wanted before your next delivery, we’ll send it out to you.

When will I be charged for the exchanged item?

You’ll be charged when the new item is sent out for delivery.

What do I do with my original item?

Send back the item(s) you wish to exchange along with any other returns you didn’t like, using the free USPS return envelope included in the box. If you no longer have the return envelope, contact our Customer Service team and they will provide a prepaid shipping label.  

What if the exchanged item comes and it doesn’t fit?

Please contact our Customer Service team and they will help you out with next steps.

How are my items shipped?

All exchanges ship via USPS. If you’re exchanging more than one item they may ship separately. We’ll send you an email with the tracking number(s) for each exchange.