What do I do if there’s a problem with my items?
If there are any issues with your shipment, please so we can help you out. If your concern is with a specific item, it's helpful to include the item number with your inquiry. You can find the item number on the Stitch Fix tag attached to the item as well as on the paper invoice included with your Fix.
What if I didn’t like anything in my Fix?
We’re disappointed your shipment didn’t have what you’re looking for. When you check out, leave us feedback. Our stylists do their best to match your taste based on the information in your style profile and feedback. Leaving specific feedback on each item in your Fix is key to learning where we went wrong and what you’re looking for instead. For example, if you rate a shirt “hate it,” we may not know what you hate about it, and run the risk of sending something similar in the future. However, if you tell us “this shirt was too tight in the shoulders and I don’t like prints,” we have the opportunity to pinpoint fit, style and other improvements for your next Fix. We look forward to getting to know you better and will strive to send you better selections next time.
What if nothing fits?
We're always disappointed when we don’t get your fit right in your shipment. Our stylists carefully review your style profile and any notes you leave, but sometimes it takes us some time to hone in on what fits you best. If you want to try different sizes next time, please be sure to update your style profile. You can also let us know in your checkout survey if your body type requires different styles and we'll take your notes into consideration when styling future Fixes.
The checkout price is different from my paper invoice—which is the actual price of my item?
As with any retailer, the prices of our items may shift as seasons change or based on price changes from our vendors. If there is a price discrepancy with the items we sent, we'll always honor the lower price. Please check out for the item, and if your receipt doesn’t show the lower price, and we'll be happy to make the price adjustment.
Can I return an item from Stitch Fix Freestyle™?
Yes, we offer a standard 30-day return policy for all purchases, including items ordered directly from your Freestyle shop.
If an item you ordered from us doesn’t work out, please visit your Orders & Returns page to start the return process. Once you’ve initiated the return, simply attach the return label included in your package and send it back to us.
If your order included a packing slip please include this with your return. You can also use a Fix return bag or a return label you received from another Freestyle order to send back your unwanted item(s). Return shipping is always free.
If you encounter any difficulties, please and our Customer Service team will be here to help. Learn more about our return policy here: Returns.