Returns

Returns are free and convenient

We offer free returns on all items purchased, including items you’re trying on from your Fix delivery and items purchased individually in your Shop tab.  

What are you returning?

Send back unpurchased Fix items

After you try on the pieces from your Stylist, easily purchase the ones you want to keep and send back the rest.

  • You have 3 days to decide what to keep and check out for your order. Learn how to extend your try-on window here.
  • Place anything you don’t want in the prepaid envelope included in your Fix delivery.
  • Give your envelope to your mail carrier, drop it off at a blue USPS mailbox or bring it to your local post office.

We’ll take care of the rest! You’ll only hear from us if we have a question about your returns.

Return purchased items

We accept returns from purchased Fix items as well as items from your Shop tab. Here’s what you need to know about returning something after you’ve bought it:

  • You may return unworn pieces for a full refund within 30 days of the date that you checked out. 
  • Please make sure any returned item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.
  • If you have a return bag from a Fix, you can place any item in this bag to return it. There’s no need to include additional information with the item.
  • No Fix return bag? Contact us for a prepaid, printable label.
  • We’ll refund the price you paid for your item back to your original payment method.

How do I track my returns and refunds?

  • To track returns, use the tracking number on the prepaid label. 
  • We’ll refund the price you paid for your item back to your original payment method.
  • It may take up to 15 days from when you drop off your item to receive a refund. If your refund hasn’t been issued after 15 days, please contact us.
  • If you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance.