Returns

Learn all about Stitch Fix returns—how they work, how long you have to return your items, extending your return date, and more.

Returns are free and convenient.

We offer free returns on all items purchased, including Fix purchases and items purchased individually in your Shop tab.  

For Fix returns, just send back unworn items with tags intact in the provided mailing bag—no paperwork needed! To return items you’ve purchased directly from your Shop tab, see “Can I return an item purchased directly” below. 

Here’s what to expect for your Fix returns:

Your Fix package includes a prepaid return envelope.

  • Place your items in this bag and give it to your mail carrier, drop it off at a blue USPS mailbox or bring it to your local post office.

You have 3 days to decide what to keep and check out for your order.

We’ll take care of the rest.

  • You’ll only hear from us if we have any questions about your returns.

For items purchased individually from your Shop tab, we offer a 30-day return policy. If an item you ordered doesn’t work out, please contact us and our Customer Service team will offer options to resolve your issue. 

How do I extend my checkout window?

If you’re unable to send back your items within 3 days, you can extend for a few more days by following these steps. The options below are only available before you check out.

If you have a family account, make sure you’re logged onto the correct profile of the person you’d like to extend for.

Extending via web browser:

Extending via Android app:

  • Open your home page
  • Click “Change your return date”
  • Select an available date that works for you

Extending via iPhone app:

  • Tap the return date on your home screen
  • Select your extension option

If you have already checked out, you won’t see the option to extend your return window yourself. In this instance, please contact us and we’ll be happy to assist you.

What if I’m exchanging an item?

If you chose to exchange items in your checkout, return the original pieces in the prepaid envelope that you received in your Fix. If your exchange arrives but doesn’t quite work out, please contact us so we can send you a return label.

How do I track my returns?

To track returns, use the tracking number on the prepaid label. If you need to confirm that we received your items, contact us.

Can my family return our items in the same bag?

No. To help ensure that your returns are processed quickly and accurately, please use the separate return envelopes that are included with each Fix delivery.

Can I return an item purchased directly from the Shop tab?

Yes, we offer a standard 30-day return policy for all purchases, including items ordered directly from Stitch Fix. If an item you ordered from us doesn’t work out, please contact us and our Customer Service team will offer options to resolve your issue. See our return policy below under “What if I change my mind after I’ve checked out or been charged.”

What if I change my mind after I’ve checked out or been charged?

If you want to return an item due to a quality issue, please see our damages guidelines. If you purchased items but later decide you don’t want them, you may return unworn pieces for a full refund within 30 days of the date that you checked out. Contact us for a prepaid return label. Please make sure any returned item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry. We’ll refund the price you paid for your item back to your original payment method. If you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance.