Learn all about Stitch Fix returns—how they work, how long you have to return your items, extending your return date, and more.
How do I return items?
Returning items from your Fix delivery is free and convenient. Your Fix package includes a prepaid return envelope. Place your items in this bag and give it to your mail carrier, drop it off at a blue USPS mailbox, or bring it to your local post office. Just send back unworn items with tags intact in the provided mailing bag—no paperwork needed!
If your prepaid return bag has been misplaced, or the items you are wishing to return do not fit into the bag, please contact us and we’ll email you a shipping label.
How long do I have to decide?
You may take up to 3 days after your order is delivered to try on your items and decide which pieces you’d like to keep. Once you’ve made your decisions, be sure to checkout online or via the iPhone or Android app and then drop any items that you wish to return into the prepaid mailing bag and send them back to us. If your returns are late, we’ll remind you. After your last reminder, we’ll assume you loved all 5 items and charge you for the full delivery.
How do I track my returns?
If you would like to track your returns, you can use the tracking number on the prepaid label. If you need to confirm that we received your items, you can always contact us.
Can I get more time with my items?
If you’re unable to return your items within the 3-day return window, you can extend your window by a few days by following these steps:
Extending via web browser or the Android app:
- Open your My Fix page
- Click “Change your return date”
- Select an available date that works for you
Extending via iPhone app:
- Tap the return date on your My Fix view
- Select your extension option
If you have already checked out, you won’t see the option to extend your return window. In this instance, please contact us and we’ll be happy to assist.
What if I’m exchanging an item?
If you chose to exchange items in your checkout, please return the original pieces in the prepaid envelope that you received with your Fix. If your exchange arrives but doesn’t quite work out, please contact us so we can send you a return label.