Learn all about Stitch Fix returns—how they work, how long you have to return your items, extending your return date, and more.
How do I return items?
Returning items from your Fix delivery is free and convenient. Your Fix package includes a prepaid return envelope. Place your items in this bag and give it to your mail carrier, drop it off at a blue USPS mailbox, or bring it to your local post office. Just send back unworn items with tags intact in the provided mailing bag—no paperwork needed!
If your prepaid return bag has been misplaced, or the items you are wishing to return do not fit into the bag, please contact us and we’ll email you a shipping label.
How long do I have to decide what I want to keep?
You'll have 3 days after your Fix is delivered to try on your items and decide what you’d like to keep. Once you’ve made your decisions, be sure to check out online or via the iPhone or Android app and then drop any items that you wish to return into the included prepaid envelope and send them back to us. If your returns are late, we’ll send an email to remind you. If you don't check out within the allotted time frame, we’ll assume you loved everything and your saved payment method will be charged.
How do I track my returns?
If you would like to track your returns, you can use the tracking number on the prepaid label. If you need to confirm that we received your items, you can always contact us.
What if I need more time to decide?
If you’re unable to return your items within 3 days, you can extend for a few more days by following these steps. If you have a family account, make sure you're on the correct profile of the person you'd like to extend for.
Extending via web browser or the Android app:
- Open your home page
- Click “Change your return date”
- Select an available date that works for you
Extending via iPhone app:
- Tap the return date on your home screen
- Select your extension option
If you have already checked out, you won’t see the option to extend your return window. In this instance, please contact us and we’ll be happy to assist you.
Can my family return our items in the same bag?
To help ensure your returns are processed quickly and accurately, please use the separate return envelopes that come with each Fix delivery.
What if I’m exchanging an item?
If you chose to exchange items in your checkout, please return the original pieces in the prepaid envelope that you received with your Fix. If your exchange arrives but doesn’t quite work out, please contact us so we can send you a return label.
What if I change my mind after I’ve checked out or been charged?
If you’re looking to return an item due to a quality issue, please see our damages guidelines. If you kept items but later decide you don’t want them, you may return unworn pieces for a full refund within 30 days of the date you checked out. Contact us for a prepaid return label. Please make sure any returned item is in its original condition with all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry. We’ll refund the price you paid for your item back to your original payment method. If you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance.