When will my credit card be charged?
For each scheduled Fix, a $20 styling fee will be charged right before your Stylist begins styling for you. That styling fee will be credited toward anything you purchase in that shipment. After your Fix arrives, you'll log into your account to purchase the items you’d like to keep. See Returns for more on the checkout period.
Is there a membership fee?
There’s no charge for having a Stitch Fix account. You’re only charged when we style a shipment for you. See “When will my credit card be charged?” above.
Why was I charged $20?
We charge a $20 styling fee before every Fix ships. This fee is applied toward your final order, so it’s deducted from your total at checkout if you purchase one or more items. For instance, if you decide to keep $60 in merchandise, we only charge you $40 during checkout since $20 was covered by your styling fee. If you buy all the items in your Fix, you save 25% at checkout. Find out about more ways to save money with Stitch Fix here.
Does the styling fee roll over if I decide not to keep anything?
Your styling fee can only be applied to a purchase from your current Fix. It doesn’t roll over to your next shipment, isn’t refunded, and can’t be transferred to another member of a family account. This applies whether you return all your items, or purchase an item that’s less than the cost of the fee. Our number one priority is to personalize your Fix so you find at least one item you love and can put your styling fee to good use. If you decide not to keep anything this time around, make sure to leave feedback for each item, so we can improve our picks for you in future Fixes.
Where did my credit go?
When we begin styling your shipment, we charge a $20 styling fee. If you have Stitch Fix credit, it will automatically be used toward the styling fee instead of getting charged on your card. On your Account page, you'll see that $20 of your available credit has been applied toward your styling fee. Any remaining credit will go directly toward anything you keep. Don’t worry–the $20 styling fee will still be deducted from any items you purchase in your shipment.
If you have a family account, credit is automatically shared between all clients on the account. Any charge across the accounts will use available credit first before charging your card. If your family happens to receive multiple deliveries at the same time, your invoices will show the credit available at the time your boxes were packed, which may be different than the current credit amount in your account. You can check your live credit balance on your Account page.
How do I update my billing information?
You can update your billing information anytime from your Account page. You can only save one credit card on your account at a time. If you experience any errors saving your information, please try accessing the site from a different web browser or device.
Do you take personal checks? AmEx? Discover?
We accept all major credit cards that are connected to a U.S. billing address. We do not accept personal checks or cash. We also aren’t able to process third-party gift cards such as those purchased through Visa, MasterCard, American Express or other credit card companies.
What if I see an item in my Stitch Fix package elsewhere for a lower price?
We do our best to ensure that our pricing is competitive. If you find an identical product at another online retailer, we’ll match the lower price for you and future clients receiving the product if:
- The lower-priced item is found within 7 days of delivery
- The items are identical
- The item is not included in a retailer’s exclusive conditional/promotional sale
If these criteria apply to a piece you received, please contact us with the details of your item as well as a link to the lower-priced item so our buying team can confirm.
What if there is a problem with my billing? Will you notify me?
Yes! If we're ever unable to charge the card you've provided, we'll alert you by email so you can look into the issue and update your billing information if needed. If you ever log into your account and see a "Payment is owed" error, please contact us right away so we can help settle your account.
Does Stitch Fix collect sales tax?
Yes, we collect sales tax when we’re required to, based on state and local tax laws. These vary by location. Whether sales tax applies for a Fix delivery can depend on what’s being purchased, the delivery address and the location from where it’s shipped. Purchases aren’t exempt merely because they’re made over the internet.
Does Stitch Fix collect sales tax in every state?
We don’t currently collect sales tax in all states—you’ll know if your state is among them if sales tax doesn’t appear on your receipt. For these states, your purchase may be subject to what is known as “use tax,” unless it’s specifically exempt from taxation. Details for how to report use taxes may be found at the websites of your respective tax authorities.
Please note that how sales tax applies to your Fix deliveries may change from time to time as the taxation of online transactions is always evolving. We strive to comply with all state and local tax laws and update our taxation policies as those laws (or their application to Stitch Fix) change.
How is the sales tax calculated?
Sales tax is calculated based on state and local tax laws of the delivery address or the location from which the Fix is shipped, depending on applicable law. The sales tax rate may consist of multiple rates—a state-level rate along with local sales tax rates, if applicable. These rates vary by location and can change, so you may see different rates for different shipments. We remit all collected sales tax to the government.
In situations where you return an item for a refund, the refund will include the taxes you previously paid for the item, if any.
No sales tax is charged when purchasing gift cards. However, purchases paid for with gift cards may be subject to tax.