When will my credit card be charged?
For each scheduled Fix, a $20 styling fee will be charged after your Stylist begins styling for you. That styling fee will be credited toward anything you purchase in that shipment. After your Fix arrives, you'll log into your account to purchase the items you’d like to keep. See Returns for more on the checkout period.
Is there a membership fee?
There’s no charge for having a Stitch Fix account. You’re only charged when we style a shipment for you. See “When will my credit card be charged?” above.
Why was I charged $20?
We charge a $20 styling fee before every Fix ships. This $20 fee is applied toward your final order, so it’s completely deducted from your total at checkout if you purchase one or more items. For instance, if you decide to keep $60 in merchandise, we only charge you $40 during checkout since $20 was covered by your styling fee.
Does the styling fee roll over if I decide not to keep anything?
Your styling fee can only be applied to a purchase from your current Fix. It doesn’t roll over to your next shipment and isn’t refunded. Our number one priority is to personalize your Fix so you find at least one item you love and can put your styling fee to good use. If you decide not keep anything this time around, make sure to leave feedback on each piece, so we can improve our picks for you in future Fixes.
How do I update my billing?
You can update your billing information anytime from your Account page. If you experience any errors saving your information, please try accessing the site from a different web browser or device.
Do you charge sales tax?
We charge sales tax based on state and local tax laws and tax rates. During your final purchase review, the tax, if any, will be calculated and shown at checkout and on your receipt.
Do you take personal checks? AmEx? Discover?
We accept all major credit cards that are connected to a U.S. billing address. We do not accept personal checks, cash or PayPal. We also aren’t able to process third-party gift cards such as those purchased through Visa, MasterCard, American Express or other credit card companies.
What if I see an item in my Stitch Fix package elsewhere for a lower price?
We do our best to ensure that our pricing is competitive. If you find an identical product at another online retailer, we’ll match the lower price for you and future clients receiving the product if:
- The lower-priced item is found within 7 days of delivery
- The items are identical
- The item is not included in a retailer’s exclusive conditional/promotional sale
If these criteria apply to a piece you received, please contact us with the details of your item as well as a link to the lower-priced item so our buying team can confirm.
What if there is a problem with my billing? Will you notify me?
Yes! If we're ever unable to charge the card you've provided, we'll alert you by email so you can look into the issue and update your billing information if needed. If you ever log into your account and see a "Payment is owed" error, please contact us right away so we can help settle your account.