Cancel anytime

If you’d like to stop receiving deliveries, simply cancel future shipments by following the instructions below. Once complete, there’s no further action required from you. Also see: Unsubscribe my email. 

How do I cancel automatic deliveries?

If you signed up for automatic deliveries and would like to cancel them, you can do so from your web browser or the Stitch Fix app.

From a web browser:

  • Go to your My Fix page
  • Click on “Manage Automatic Fixes.” (If you only want to cancel your next order but keep the same shipment schedule, click “Skip this Fix.”)
  • Click “I want to stop receiving automatic Fixes”
  • Follow the prompts to update your account

From the Stitch Fix app:

  • View the "My Fix" tab
  • Touch the date of your next Fix
  • Under the calendar, you’ll see the header “Select how often we send your Fix.”
  • Touch the drop-down arrow to see the shipment options, and select “On demand: I’ll schedule each Fix” and click "Save"
  • Follow the prompts to update your account

You’ll know you successfully canceled all your shipments because your homepage will now prompt you to schedule a new one.

If we have already started styling your next Fix, you may not see these options and will instead see a page with the message “Your Fix is in Progress.” If you see this message, please contact us and we'll stop your shipment if possible. Complete instructions on managing your automatic shipments can be found on the About automatic deliveries page. 

How do I cancel a scheduled shipment?

If you’re not signed up for automatic deliveries, you’ll see a link on your My Fix page to “Cancel this Fix.” If you’re using the Stitch Fix app, select “Change your Fix schedule,” then click “Skip or cancel your Fix.”

how to cancel a fix

If we've already started styling your next Fix, you may not see these options and will instead see a page with the message “Your Fix is in Progress.” If you see this message, please contact us and we'll stop your shipment if possible. To learn more about scheduling Fixes one at a time, see Reschedule or Cancel a Shipment.