Can I reroute my shipment if it's going to the wrong address?
To have your shipment rerouted, please contact the carrier directly. You can locate the carrier information for your shipment from your Orders page by clicking on the tracking number. From here, you can view your order's carrier and shipment details.
We're only able to reroute packages when shipping via FedEx. If your shipment is due for delivery on the same day, it can't be rerouted. If you to have your package rerouted, please make sure that you provide us with your contact number for FedEx to call if there are any delivery issues.
If your order was shipped with USPS and you have set up mail forwarding you can expect your order to arrive at the mail forwarding address.
My tracking says delivered, but I haven’t received my shipment—what do I do?
While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. To locate the carrier information for your shipment, click on the tracking link from your Orders page. From here, you can view the carrier and shipment details for your order. If your shipment can't be located, please for assistance.