Delivery issues

Can I reroute my shipment if it's going to the wrong address?

We're only able to reroute packages when shipping via FedEx. Since we ship packages via multiple carriers, you must contact us to check whether or not your shipment can be rerouted. If your shipment is due for delivery the same day, it can't be rerouted. If you contact us to have your package rerouted, please make sure that you provide us with your contact number for FedEx to call if there are any delivery issues. 

In addition to rerouting your package, you also have the option of having your shipment held at your closest FedEx location. You can request that FedEx hold your package once your tracking has registered at https://www.fedex.com/fedextrack. From the tracking page, select "Customize Delivery" to view your options. Please note that not all shipments can be modified online.

For USPS, you can have them intercept the package and hold it at a local facility or reroute it by visiting their website here. Enter your tracking number to find out if your shipment is eligible and create a request. Availability of package intercept depends on various factors and may not be offered for all shipments.

My tracking says delivered, but I haven’t received my shipment—what do I do?

While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.