We want you to have complete control over your style journey. You can keep your account open and not receive deliveries. Whether your closet is all set for now or you just want to take a break, keeping your account active is completely free—we’ll never send you a shipment unless you request one.
When you choose to keep your account open, even without scheduled deliveries, you unlock several great benefits:
- Preserve your style history: We securely save your measurements, size history, and style preferences.
- Keep your Stylist aligned: If you decide to order a shipment in the future, your Stylist can look back at your history to find exactly what you love.
- Unlock continuous shopping: Your personalized Stitch Fix Freestyle™ shop stays open, allowing you to directly choose and buy individual items at any time.
Stopping Automatic Fix Deliveries
If you want to take a break from recurring shipments, you can pause or cancel your automatic delivery cadence.
- This simple adjustment switches your account to an on-demand schedule—so we only style a shipment when you manually request one.
- To view the step-by-step instructions for managing your schedule, please see our guide on How to stop receiving automatic Fix deliveries.
Canceling a Single Upcoming Order
You have the flexibility to cancel an upcoming delivery directly from your account page up until the moment your Stylist begins personalizing your selections.
For a complete walkthrough of the online cancellation process, please see our guide on How to cancel an upcoming Fix delivery.
Additional Information
- No Subscription Required: There’s no cost to keep an active account. Your Stitch Fix experience is totally up to you. We’ll only charge a styling fee if we start working on an upcoming Fix shipment.
- Need Support? If you experience any technical trouble updating your delivery frequency or canceling an order, please contact our Support team for immediate help.
