Frequently Asked Questions

• What we do at Stitch Fix
• Do I have to get a Fix every month?
• Is Stitch Fix available for everybody?
• How much does your clothing cost?
• Where is Stitch Fix available?
• Can I manage my family's accounts in one place?

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About Stitch Fix

• Retired FAQ
• About our clothing
• Extras—add more to your order
• Women's Testimonials
• Customer Service
• More ways to get styles you love

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Style Profile

• How to find your size
• About the Style Profile
• Petite clothing
• Maternity
• Order history
• Style Shuffle

General Account Questions

• Cancel anytime
• Get a Stitch Fix Kids account
• How to unsubscribe from emails
• Create an account for your significant other

Exchanges & Returns

• Extend try-on window
• Exchanges
• Returns

Issues

• Damaged items
• Delivery issues
• Shipment issues

Billing

• Account credit
• Styling fee and item cost
• Billing FAQ
• Checking out for your order
• Sales Tax
• Price matching

Additional Topics

• Reschedule or cancel a shipment
• How referrals work — FAQ
• General scheduling information
• Shipping FAQ
• Gift cards
• Promotional codes

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