How do returns work?
Returns are always free. You’ll find a prepaid return envelope in the package with your order. Drop your returns in your mailbox, a USPS drop box or the post office.
How long do I have to send back the items I don’t want to keep?
Returns are due back in the mail three days after you receive the package (for example, if your shipment arrives on Monday, we ask that you drop your returns in the mail by that Thursday). If the third day falls on a Sunday or holiday, please drop your return envelope in the mail the following business day. If your returns aren’t postmarked accordingly, we’ll assume you’re keeping all five items and charge your credit card for the entire shipment.
Can I get more time with my items?
Yes! After your delivery arrives, you can extend your return date before you review your items and check out. To extend your return window:
- Open your My Fix page in a web browser (we hope to have extensions available in the Stitch Fix app soon, too!)
- Click “Change your return date”
- Select the return option that works best for your schedule
If you’ve checked out already, you can contact us and our Customer Service team will be happy to give you an extension.