Returns are free and convenient
We offer free returns on all items purchased, including items you’re trying on from your Fix delivery and items purchased individually in your Shop tab.
What are you returning?
- Unpurchased Fix items
- Purchased Shop items
- If you're returning a purchased Fix item, . Returns must be made within 30 days of purchase.
Send back unpurchased Fix items
After you try on the pieces from your Stylist, easily purchase the ones you want to keep and send back the rest.
- You have 3 days to decide what to keep and check out for your order. Learn how to extend your try-on window here.
- Place anything you don’t want in the prepaid envelope included in your Fix delivery. If you no longer have your Fix return envelope, visit your Orders page on a web browser to request a new label, after you have completed checkout.
- Give your envelope to your mail carrier, drop it off at a blue USPS mailbox or bring it to your local post office.
We’ll take care of the rest! You’ll only hear from us if we have a question about your returns.
Return purchased Shop items
Return items purchased from the Shop tab by selecting "Return" on your Orders page. You'll see an option to return if you purchased the item less than 30 days ago.
Here's how to return:
- Go to your Orders page.
- Click on the item you'd like to return.
- Inside the item, select "Return."
- Tell us why you're returning the item by providing feedback.
- Please make sure any returned item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.
- Use the label included with your delivery to return your items. If your item came with a packing slip please include this with your return.
- No return bag or label? .
- Give your envelope to your mail carrier, drop it off at a blue USPS mailbox or bring it to your local post office.
How do I track my returns and refunds?
- Check your Orders page to confirm whether you’ve been refunded for a return.
- It may take up to 14 business days from when you mail your return package to receive a refund. If your refund hasn’t been issued within that time, please contact us.
- To track returns, use the tracking number on the prepaid label.
- After we've received your return, we’ll refund the price you paid for your item back to your original payment method.
- If you paid for all or part of a delivery with Stitch Fix credit, any amount charged to your saved payment method will be refunded first, and the remaining amount will return to your credit balance.