Is your Fix late? We're currently experiencing some delays with fulfillment but are working diligently to ship Fixes as soon as possible. For extended delays, or any other concerns, please contact us at the bottom right corner of this page and we will be happy to assist you.

Hi. How can we help?

Popular help topics: schedule, shop, return

Shop

Can I browse and buy items, outside of a Fix shipment?

We’ve created a unique shopping experience personalized to you. After you’ve kept at least one item you’ll start seeing items available for purchase in your Shop tab. Choose new styles from suggested looks, or rebuy items you love in a new color or size. Your options will grow the more items you keep!

Here's how to buy:

  • Shop Your Looks - Click on the image of the item you’re interested in purchasing to view more details about the item and options to buy, like in a size up or down from your normal size. Personalized outfit suggestions change regularly, so don’t wait if you see something you love!
  • Buy it Again - If one of your previously kept items has additional colors, prints or sizes available for purchase, the item will be displayed. Click the image to view product details and review options available, like in another size, color, or inseam options to buy. Note that inventory is limited and may change based on availability. 
  • Purchased items ship for free separately from your Fix delivery, with no styling fee.

You’ll only see items available to purchase directly if you’ve kept items from a previous Fix shipment.

Can I return an item from the Shop tab? 

Yes, we offer a standard 30-day return policy for all purchases, including items ordered directly from your Shop tab. If an item you ordered from us doesn’t work out, please visit Your Items and you can initiate a return. Once you’ve initiated the return, simply affix the return label included in your package and send it back to us. Alternatively, if you have a Fix on the way, you can also return the item with your Fix returns. Return shipping is always free. 

If you encounter any difficulties, please contact us and our Customer Service team will help you out. Learn more about our return policy here: Returns.

Can I exchange an item from the Shop tab?

To exchange a purchase from your Shop tab:

  • Go to Your Items
  • Click on the item you’d like to exchange
  • Inside the item, click "Exchange item"
  • Select the new size or color if available

How does shipping work for Shop tab purchases?

  • Shipping is always free with Stitch Fix!
  • There’s no styling fee for Shop tab purchases.
  • Items typically ship in 3-5 business days.