Service Alerts

What if I've been affected by Hurricane Harvey or Hurricane Irma?

Our thoughts are with our clients, our employees and loved ones who may have been affected by the extreme weather brought on by Hurricane Harvey and Hurricane Irma. Stitch Fix is committed to making sure your Fix delivery doesn’t cause additional worry.

Our carriers have postponed delivery service to select zip codes. For clients residing in these affected areas, we’re suspending charges and delaying shipments.

If you or your loved one has been affected by one of these storms and need to change or cancel an order, we’d like to make sure your needs are met. Use our Contact Us form to get in touch with our Customer Service Team. They’ll be happy to help extend a return, report a lost or missing package, reschedule or cancel a shipment and refund any fees.