If your account displays a failed payment notification, please update your payment method and then reattempt your checkout through the web browser. If you continue to have issues submitting your payment, please contact our Support team over chat, text or email.

If you forget to check out for your Fix, our system will automatically process your payment for the full Fix after some time. If this payment fails, we'll make several attempts to reprocess your payment method.

If you have an outstanding balance on your account, you will not be able to receive additional Fixes until it’s been settled.