How do automatic deliveries work?

Although not required, choosing automatic deliveries is an easy way to set up Fixes to come on a regular schedule. Women’s and Men’s automatic delivery options are: every 2-3 weeks, every month, every other month, or every three months. For Kids Fixes the options are: every month, every other month or every three months. Your home page will show you when your next shipment is arriving and it’s easy to reschedule or cancel. If you’d rather not receive automatic deliveries, you can schedule a Fix manually anytime you choose to from your home page. For information about how payment works for automatic deliveries, see our Billing FAQ.

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Do I have to sign up for automatic deliveries?

Not unless you want to! We think regularly scheduled shipments are a truly effortless way to keep your style fresh. You can elect to receive shipments at a frequency that’s right for you—every 2-3 weeks, every month, every other month or every three months.

We want you to choose the solution that works best with your schedule and lifestyle, whether that means shipments arrive automatically or you place an order manually each time. Stitch Fix doesn’t require a membership fee or a monthly subscription.

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How do I sign up for automatic deliveries?

From a web browser:

  • From your home page, click on “Sign up for automatic Fixes.”
  • Select how often you’d like to receive a shipment.

You can still sign up for automatic deliveries if you already have a Fix in progress. It won’t change the date of your current shipment.

From the Stitch Fix iPhone app:

  • Go to the home tab.
  • Touch the date of your next Fix.
  • Tap the dropdown arrow to select how often you’d like to receive shipments.
  • The calendar above will show when your next shipment is scheduled.

If you have a family account, make sure you’re on the profile of the individual you’d like to set up automatic deliveries for. Learn how to view the profiles for your family members here.

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Can I skip an automatic delivery?

If you’re signed up for automatic deliveries but want to skip your next order, you don’t need to change your delivery frequency. Instead you can skip a single shipment. Your delivery schedule will resume as usual for the following shipment.

From a web browser:

  • From your home page, click “Skip this Fix”

From the Stitch Fix iPhone app:

  • Go to your home tab.
  • Touch the date of your next Fix.
  • Select “Skip or cancel your Fix”
  • Click the option to skip your Fix.
  • Your home tab will show you when your next shipment is scheduled.

If we’re already working on your upcoming shipment, this option won’t be available so you’ll need to contact us to stop your shipment if possible.

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How do I cancel my automatic deliveries?

From a web browser:

  • Go to your home page.
  • Click on “Manage Automatic Fixes.” (If you only want to cancel your next order but keep the same shipment schedule, see section “Can I skip an automatic delivery” above)
  • Click “I want to stop receiving automatic Fixes”
  • Follow the prompts to update your account.

From the Stitch Fix iPhone app:

  • Go to your home tab.
  • Touch the date of your next Fix.
  • Under the calendar, you’ll see the header “Select how often we send your Fix.”
  • Touch the dropdown arrow to see the shipment options, and select “On demand: I’ll schedule each Fix” and click "Save"
  • Follow the prompts to update your account.

You’ll know you successfully canceled all of your shipments because your homepage will now prompt you to schedule a new one.

If we’ve already started styling your next Fix, you may not see these options and will instead see the message “Your Fix is in progress.” If you see this message, please contact us and we’ll stop your shipment if possible.  

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How do I change the frequency of my automatic shipments?

From a web browser:

  • Go to your home page, click “Manage automatic Fixes”
  • Click “I want to change my Fix frequency”
  • Select your new frequency and click “Update Preference”

From the Stitch Fix app:

  • Go to your home tab
  • Touch the date of your next Fix
  • Under the calendar, you’ll see the header “Select how often we send your Fix”
  • Touch the dropdown arrow to see the automatic shipment options, and select your new frequency

Note: When you change the frequency of your automatic deliveries, the date of your next Fix doesn't change. You'll receive your next Fix as currently scheduled, and the new delivery frequency will apply to subsequent Fixes. See Reschedule or cancel a shipment for how to change the delivery date for your next Fix. 

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