Dealing with a missing delivery is never fun, especially when your tracking confirms it was delivered. While we trust our carriers, we recognize that delivery issues can occur sometimes.
Here are a few steps you can take:
- Check for a proof of delivery photo included with your tracking. If you find a photo, you can use it to confirm exactly where the package was left.
- Check with your neighbors to see if the package was accidentally delivered somewhere nearby.
- Contact the carrier directly to verify they no longer have the package.
To find the carrier's information:
- Once logged in, select your profile icon with your initial
- Select Orders
- Locate the item or order you want to track
- Select Track—located directly above the item or order
- View the carrier and shipment details for your order from here
- If you'd prefer to view the tracking history from the carrier's website or check for a delivery photo, you can also select the carrier tracking on this page
If your shipment still cannot be located, please contact our Support team over chat, text or email. We're here to help get this sorted out quickly.