We're sorry to hear your order is headed to the wrong place! If your address has recently changed, please update your account first. Then, contact us and we'll see if the carrier can reroute your shipment.
First, Update Your Shipping Address
To prevent future shipments from going to the wrong location, please make sure your shipping address is up-to-date in your account settings.
- Log in to your Stitch Fix account
- Select your profile icon with your initial
- Select Account Settings
- iOS App Users: select Account info
- Edit your shipping information
- You’ll then need to re-enter your billing information as an additional security step in order for the address to save
Then, Reach Out to Our Support Team
Once your address is updated, please contact our Support team over chat, text or email immediately to see if we’re able to reroute your shipment.
- Rerouting is dependent on the carrier and the current status of the shipment.
- If we’re unable to reroute the shipment, we’ll provide alternative options.
Please Note: Freestyle orders are also fulfilled quickly, so it is important to reach out to us right away if you need assistance.
Additional Information
- Mail Forwarding: If your order was shipped with USPS and you have set up mail forwarding, you can typically expect your order to arrive at the mail forwarding address.