We understand you want your recipient to get their gift card right away! If they haven't received the email, here are a few things you can do.
Recommended First Step
- Ask the Recipient to Check Spam/Promotions: We recommend asking the person you gifted to check their spam folder or promotions tab to see if the email was filtered from their inbox.
When to Contact Our Support Team
If the recipient is still unable to find the gift card, please contact our Support team over chat, text or email for assistance. Our team can help with the following scenarios:
- Verification and Resending: We can verify the correct email address and resend the gift email.
- Correcting Errors: If an error was made in your email or the recipient's email when the gift card purchase was made, we'll be happy to correct the error for you.