We understand that seeing a difference between your online receipt and the paper invoice in your box can be confusing. The price you see during online checkout is the most accurate and up-to-date amount you will be charged.

Why the Prices May Be Different

The paper invoice included in your Fix box serves primarily as a packing slip and is created when we’re preparing your Fix.

• The invoice reflects any referral credits, gift cards, or special promotions that are currently on your account at the time your Fix is styled.
  • Note: If those credits are automatically applied to other purchases before your Fix arrives, then credit reflected on your paper invoice will be inaccurate.
• The invoice includes what your total could be if you keep 5+ items, showing the Fix discount you’d receive if you do. 
• The prices of our items may shift based on price changes from our vendors. If there is a price discrepancy with the items we sent, we'll always honor the lower price.
  • Please check out for the item, and if your receipt doesn’t show the lower price, contact our Support team over chat, text or email and we'll be happy to make the price adjustment.

What to Trust for Your Final Charge

• Always refer to the price shown on your checkout screen during the final step of the online checkout process. 
• This price correctly reflects all applied discounts, credits, and the buy 5+ discount (if applicable).

If you believe there is an error in the online checkout price, please contact our Support team before finalizing your purchase.