Find answers here about how to resolve any billing/payment issues. Learn how you save money with Stitch Fix here. 

How do I pay for my Fix delivery and Stitch Fix Freestyle™ items?

We accept a wide variety of online payment methods, including:

  • All major credit cards that are connected to a U.S. billing address
  • PayPal
  • Apple Pay (except AMEX with Apple Pay)
  • Venmo
  • Stitch Fix credit from gift cards, referrals or special promotions
  • Buy Now Pay Later is available through Affirm, Klarna and Afterpay for qualifying Freestyle purchases only.

We don’t accept cash, checks, or prepaid credit cards. All billing information is stored with Braintree, a trusted third-party payment processor.


How do I use Buy Now Pay Later options?

For eligible Freestyle purchases, we offer flexible Buy Now Pay Later options through our partnership with Stripe. Choose from Affirm, Klarna, or Afterpay to split your payment into installments. Simply select your preferred provider at checkout. You'll be redirected to complete the application process before finalizing your purchase. Please find more details below.

Affirm

Affirm offers payment plans for purchases between $50 and $30,000. You can choose from 3, 6, 12, 18 or 36-month payment plans with rates from 0-36% APR based on creditworthiness. Affirm doesn't charge late fees, but late payments may affect your credit score. For full details, please review Affirm's terms and conditions and privacy policy. Affirm is subject to eligibility. See lending terms on affirm.com/disclosures.

Klarna

Klarna provides a "Pay in 4" option, allowing you to split your purchase into 4 interest-free payments over 6 weeks. This option is available for orders up to $1,000 and has no impact on your credit score when you apply. Late fees may apply if payments are missed. You also have the option to apply for monthly financing for purchases up to $10,000 and manage payments directly in the Klarna app. Monthly financing products are offered by WebBank, member FDIC. For full details, please review Klarna's terms and conditions and privacy policy.

Afterpay

Afterpay is a service that allows us to offer you the ability to make purchases now and pay for them over time. If using the pay-in-4 option, you pay for your purchase total in four interest-free installments over six weeks. You can get additional time to pay for high value orders when you use the monthly payments option, an installment-based lending product. To learn more, visit www.afterpay.com. 

Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $10 and $1,000. Currently Afterpay is only available for Stitch Fix Freestyle™ purchases. Eligibility and terms may vary based on your location. These options are not currently available for Fix or Style Pass purchases. For full details, please review Afterpay's terms and conditions and privacy policy.


What if I need help with or have questions about my Affirm, Klarna or Afterpay payment plan?

Please reach out directly to the payment provider for assistance.


What if the payment fails?

If your payment fails, we’ll make several attempts to reprocess your card or payment method. If your account displays a failed payment notification, please update your payment method and contact us so we can settle your balance.


Where can I review purchases and refunds?

To review your Fix & Stitch Fix Freestyle purchases or to receive answers about any charges visit your Orders & Returns page. Your Orders & Returns page will show you a record of all the items you’ve received since 2016. 

Click “View details” to view your original receipt, as well as any additional transactions. You’ll see a complete record of your charges, discounts, and refunds, as well as how the Fix styling fee was applied, if paid up front.


How does the Buy All discount work?

If you choose to keep five or more items in your Fix delivery, you’ll receive a 25% discount on your entire purchase. Keep your entire Kids Fix to receive 25% off your order. If you change your mind about an item at a later date and decide to make a return, your refund may be adjusted to remove the discount.